Select the Graphics key you just created, right-click in the right panel and choose New > DWORD (32-bit) Value and name it DisableHardwareAcceleration.
Right-click, select New > Key and name it Graphics.
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common.
On Windows 8, Win + R type regedit and press ENTER.
Run regedit ( Start > Run > type regedit and press ENTER).
A workaround is to open Outlook using the well-known /safe command line switch but this is merely a workaround (which in turn disables all add-ons), not a permanent solution.įor a much more reasonable resolution, try this instead: Instead of running normally, the program will hang at the “ Loading Profile” stage of launch, as though the profile is corrupt (if you haven’t already checked this, it could actually be the case instead of course). A recent update to Microsoft Office 2013 that’s being pushed out automatically to clients results in some of them being unable to open Outlook 2013.
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